Privacy Policy

1. Introduction

Welcome to Wide ("we," "our," or "us"), operated by Bizlution AB (Org. Nr. 559264-7050), a Swedish company. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered React Native app generation platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, password (encrypted), and profile details
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
• Project Data: App descriptions, generated code, project files, and chat messages
• Integration Credentials: GitHub tokens and Supabase connection details (encrypted)

2.2 Automatically Collected Information

• Usage Data: Features used, credits consumed, API requests, and build history
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Access times, pages viewed, errors encountered, and referral sources
• Cookies and Tracking: Session cookies, authentication tokens, and analytics data

2.3 AI Interaction Data

• Natural language prompts and descriptions you provide
• Code generation requests and AI responses
• Chat history and conversation context
• Feedback on generated code and features

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide AI code generation, preview services, and platform features
• Account Management: To create and maintain your account, authenticate access, and manage subscriptions
• Payment Processing: To process billing, manage credits, and handle refunds
• AI Improvements: To train and improve our AI models (you can opt out in Business/Enterprise plans)
• Communications: To send service updates, security alerts, and marketing communications (opt-out available)
• Analytics: To understand usage patterns, improve performance, and develop new features
• Security: To detect fraud, prevent abuse, and ensure platform security
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Supabase: Database hosting, authentication, and real-time services
• OpenAI / Anthropic: AI model providers for code generation (your prompts are sent to their APIs)
• Stripe: Payment processing and subscription management
• Vercel: Hosting and deployment services
• GitHub: Repository management when you enable integration

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using bcrypt
• Row Level Security (RLS) policies in our database
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure API key management

Your data is stored on Supabase's secure servers located in Ohio, USA, with automatic backups. While we implement robust security measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Data: Retained while your account is active, plus 90 days after deletion
• Project Files: Retained indefinitely unless you delete them manually
• Chat History: Retained for AI improvement unless you opt out (Business/Enterprise plans)
• Payment Records: Retained for 7 years for tax and accounting purposes
• Usage Logs: Retained for 90 days for analytics and debugging

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access, download, and export your project data at any time through your account settings.

7.2 Correction and Update

You can update your account information, email, and profile details in your account settings.

7.3 Deletion

You can delete your account and associated data by contacting support. Some data may be retained for legal compliance.

7.4 Opt-Out of AI Training

Business and Enterprise plan users can opt out of having their data used for AI model training.

7.5 Marketing Communications

You can unsubscribe from marketing emails using the link in any email or through account settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and authentication state
• Remember your preferences and settings
• Analyze usage patterns and improve the service
• Provide personalized experiences

You can control cookie settings through your browser, but disabling cookies may limit service functionality.

9. Third-Party Services and Links

Our platform integrates with third-party services (GitHub, Supabase, OpenAI, Stripe) that have their own privacy policies. We are not responsible for the privacy practices of these services. We recommend reviewing their privacy policies before connecting your accounts.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information is stored and processed in data centers located in Ohio, USA. If you are accessing our services from the European Union or other regions with data protection laws, please note that your data will be transferred to the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with GDPR requirements, to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with your local supervisory authority

Legal Basis for Processing: We process your personal data based on:

• Contract Performance: To provide our services as per our Terms of Service
• Legitimate Interest: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications and AI training (which you can opt out of)
• Legal Obligation: To comply with applicable laws and regulations

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our Service. Your continued use after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bizlution AB
Org. Nr: 559264-7050
Country: Sweden

Email: privacy@wide.dev
Support: support@wide.dev
Website: https://app.wide.dev

Data Protection: As a Swedish company serving EU users, we comply with GDPR requirements. For data protection inquiries or to exercise your GDPR rights, please contact privacy@wide.dev.